by Larry Sharp
I was responsible for matters related to a crisis for many years as the VP of a mid-sized mission agency. During that time I faced the challenge of evacuating an unconscious child from a high risk country, rescuing an imprisoned employee in East Asia, a mega-earthquake in Haiti, famine in Africa, automobile death of an employee in France, child abuse situations, among other similar critical incidents.
Our English word crisis comes from the Greek krisis which was defined as a “separating, distinguishing, discrimination, decision, judgment”. The sense of “decisive moment” in reference to crisis is first recorded in English in 1627 as a figurative extension of the original medical meaning. Crisis historically signified “a turning point in a disease; a sudden change for better or worse.”1
The COVID-19 crisis of 2020, as with all crises, indicates a sudden change and a turning point and has many components; however only one is treated in this article.
A response to crisis is dependent on company policies, risk assessments and contingency training and planning, all of which prepares one for the actual crisis. Once the crisis “hits” comes the actual management with functional team roles to include the crisis manager, information officer, financial officer, consultants, and others. So then, when it comes to managing a crisis such as COVID-19, what are the managerial components, especially in light of the “decisive moment” for all of us? Read more