6 Ways BAM Practitioners Build Their Company Culture

We asked 12 BAM Practitioners how they have gone about developing their company culture and what values and behaviors they have intentionally tried to instill. Their responses showed six clear themes: 6 ways to build company culture.

1. Visible Values That Are Thoroughly Integrated into Operations

Having a set of clearly articulated values is a key to developing an intentionally-driven company culture. These values must then be woven through everything that happens in the company.

We try to integrate our core values into everything that we do. Our job applications are built with questions that try to assess these values in applicants. Our HR training is basically a series of lessons on these specific values. Most problems that arise can be answered by looking back at these core values and applying them to individual situations. However, it is sometimes tough to remember to take opportunities to teach values. Often our employees come to us with problems and we have tried to develop a habit of pointing them to the core values and asking them which ones apply to their particular problem. This means slowing down from the demands of the day and taking the time to walk through it with them. It is often tempting (because it is easier and faster) to just tell them what to do. However, we find that when we are intentional and take the time, it is a huge blessing to both parties and to the long-term effectiveness of our business. – Steven, Service Company, Thailand

The best opportunities to reinforce our values are the difficult ones, decisions that are made which cost the company contracts or money, but which we make because they are right. It’s easy to be honest when there’s lots of money being made, but much harder when the crunch comes! I have threatened to terminate employees for lying to customers and disciplined others for misleading suppliers. I’ve learned that my employees generally want me to treat them with honesty and integrity and to treat them with respect, but they don’t really want to have to treat others that way. Culturally they value strength over humility and consider a crafty deal to be good. I push them the other way and used to get push back from them for that. So difficult days do have their bright side; they test our commitment to our values and help us apply them. – Robert, Manufacturing and Consulting, Middle East  Read more

The 4 Cs of Developing BAM Company Culture

Company culture is vital to success in business as mission. In BAM we ‘show people around the Kingdom, and introduce them to the King’, as one practitioner expressed. Therefore, an important goal of a BAM company is to establish a ‘Kingdom of God’ culture in relationships and the business environment – influencing for God and for good inside the company and in the wider community, among all stakeholders.

Secularisation and mission-drift are a very real threats to a BAM business as it grows larger. The faster a company grows, the greater the threat of culture dilution. The question of how to maintain and strengthen your company culture is something to seriously think about as you prepare to grow as a BAM company.

Culture Foundations

The decisions and policies that become norms for our company include any rules, laws, structures, relationship-norms, policies, guidelines etc. that we establish, whether those are informal or formal, intentional or unintentional. These decisions and policies grow out of our worldview, beliefs and values and manifest in typical behaviours, practices, actions and initiatives.

Cultural integrity means having a purpose, beliefs, values, principles and practices that flow together, and are aligned with each other and with the Word of God.

Since our worldview is developed by our experiences in the culture and family which we grew up in; we need to first ask ourselves how our own worldview needs to be transformed to align with a biblical worldview – one that is shaped by the Word of God. Then we need to recognise that the people we are working with may have a different set of values, beliefs, principles and practices, growing out of a different worldview to ours.

Any policy or structure that does not reinforce the purpose and values of the company should be scrapped or changed. Unless we can clearly see how our structures and policies are rooted in beliefs and values – and we can explain why they exist – it is very hard to align teams. Without aligned and passionate teams we are dead in the water.   Read more

Workplace Relationships: Community Interaction

by Michael Thiessen

I’m willing to bet that if you own a business, it’s not a huge mega-corporation with billions – or even millions – in revenue. You probably own a fairly small business (or might work for one). Most people would probably guess that a large share of businesses have fewer than 20 employees, but did you know that the number is 90%?

When you run a small business, your community is vital to your success. Your customers, suppliers, employees, and even your competitors, are all part of your community. The first church in Acts had a strong sense of community, which we emulate to this day in our own churches. When others need help, we provide it, whether it is financial, emotional, spiritual, or otherwise.

Communities are part of what makes us strong. But our community doesn’t stop at the doors of the church that we attend on Sunday mornings. How can we be good stewards of the business God has given to us, using it as a platform to build strong relationships with our community?

Professional Peers

We can give employees time off to volunteer, we can give discounted services to churches and other non-profits, or we can use the equipment or expertise from our business to help others in the community. I could probably list off a few dozen more, and I’m guessing you could too. Instead of spending time on those fairly obvious avenues, let’s focus instead on how we can connect with others in our industry.  Read more

Workplace Relationships: Serving Your Clients

by Michael Thiessen

Capitalism – for all of the wealth and prosperity that comes with it – has many flaws. One flaw, however, is often overlooked. Capitalism causes us to stamp out uniqueness and to treat everyone as if they were exactly the same. The industrial revolution of the 18th and 19th centuries led into the mass market revolution of the 20th century, which led us to where we are today, in the 21st century.

Along the way these revolutions significantly changed how we operate our businesses and how we treat our customers. Over time we have been trained to view other human beings as faceless numbers on a spreadsheet. In this way it has robbed us of our ability to serve each other’s unique needs. It has made it more difficult for us to love and serve our customers as individuals. But this trend is reversing. Now we have a lot more ability to serve each person’s specific needs and treat them like a fellow human, while still running a successful business.

The Mass Market and Taylorism

The mass market has profoundly shaped our society – not just by creating wealth and boosting productivity, but by changing how we think. It all started with a man named Frederick Winslow Taylor, whose ideas on what he called Scientific Management paved the way for the mass market. His innovation was simple – to apply engineering practices to the business itself.  Read more

Workplace Relationships: Loving Your Employees

by Michael Thiessen

As a business owner, you provide many amazing things for your employees. You provide financial security for their families, a sense of belonging, and the emotional well-being and satisfaction that comes from doing good work. However, if Jesus were running a business, do you think he would stop there?

I believe that we are called to much more than that. We have so many more opportunities to bless our employees and care for them – to love our neighbors as ourselves. We can learn leadership lessons from Jesus, think more deeply and compassionately about who we are hiring, find ways to engage spiritually with our employees, plus some other great ways of caring more for our employees.

Leadership Lessons from Jesus

In true biblical fashion, it turns out that the best way to lead others is to serve them. Stephen Covey, who wrote one of the best-selling business books of all-time, was an advocate of this style of leadership, aptly called Servant Leadership. This is also the style of leadership that Jesus used throughout his ministry. We see this in how he washed the feet of the apostles, humbling himself to serve them even though he was their King. In fact, one of the people I have interviewed for Marketplace Disciples has based their entire business on teaching others how to lead in this way. Jannice Moore coaches the boards of businesses and non-profits, and gets to share the story of Jesus with all of her clients:

“The model of governance in which my business specializes is Policy Governance ®. One of its fundamental principles is that the board is not there for itself, but for its owners, those on whose behalf it governs, and that the board’s relationship with those owners should be one of servant-leadership.

So I build the concept of servant-leadership into every presentation, and use it as an opportunity to note that the concept was one taught by Jesus Christ.” Read more

6 Ways to Build Trust for Greater Impact

by Larry Sharp

In early 2016 I picked up a copy of the The Economist, entitled “The World in 2016”. An article on page 90 intrigued me entitled, “A Crisis of Trust” by Richard Eldelman.1 Mr. Edelman maintains that “trust – or, often, the lack of it – is one of the central issues of our time”. He may be right.

The Edelman Trust Barometer has been tracking trust issues for fifteen years, particularly between countries in the categories of government, business, technology, media, and NGOs. Technology is the most trusted sector and government is the least trusted institution worldwide. While trust in business is recovering, trust in CEOs has declined by ten points since 2011.

A recent Maritz poll2 indicates that only seven percent of workers strongly agree that they trust their senior leaders to look out for their best interest. John Blanchard’s research demonstrates that 59% of respondents indicated they had left an organization due to trust issues, citing lack of communication and dishonesty as key contributing factors.3 Clearly everywhere and in every sector, trust is at a tipping point.

All of this got me thinking about missional business startups. Certainly trust is fragile – in all aspects of life, and also in business. It is imperative for clients, customers, employees and team members to trust the owner because it is often easier to mistrust than to trust. What can a business owner do to develop high levels of trust?

The simplest understanding of trust is that it centers in competence and character. If owners and managers are competent in their knowledge, practice, and in getting things done; and they are persons of integrity, reliability and promise, they are probably a person of trust.

Perhaps the following concrete actions will go a long way to building trust in the business environment:

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Are We Drifting? The Dangers of Secularization for a BAM Company

by David Skews

The Problem

While we can talk about the dangers of “mission drift” or the “secularization of BAM businesses”, I would argue that it is not really the mission that drifts, nor do businesses, come to think about it!

Recently, while talking to the owners of a failed start-up I was advised that the reason the “business failed” was that there was not enough customers to buy their products. I mused, “How was that the business’s fault?” You may accuse me of being too particular about the use of language. However, our use of language can sometimes be a mask that causes us to deceive ourselves. Sometimes it is easier to blame “something”, anything, before fully examining ourselves.

I would argue that any “drift” or “secularization” for a BAM company is more likely to be our drift from our personal relationship with God and His people, over any external influence.

So why did that business fail? It would help if we could apply the “5 Whys” method for getting to the core issue. We can apply this method anywhere, whether it to our mission, our business, our marriage, church, school etc. Some people ask 6 or even 7 whys, like I have here:

  • Why did the business fail? (failed to plan)
  • Why did the market move? (markets do)
  • Why did you not see that before? (failed to research)
  • Why did you not do the research? (failed to appreciate the importance of research)
  • Why did you feel it was not necessary? (sales, quality, environment, staff were taking my time)
  • Why did you fail to prioritize? (failed to take time for the important things)
  • Why did you not do the important things? (failed to balance life)

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Inviting Others To Not Be Sheepish

by Patrick Lai

John Piper writes, “For much of my Christian life I have had a one-sided view of “speaking the truth in love” (Ephesians 4:15). I assumed that the verse meant only that when hard news or rebuke needed to be brought, it should be done with tenderness and sensitivity. I was wrong. Not totally wrong. I understood correctly the verb and the love: that hard news and rebuke should always be brought with appropriate sobriety, humility, and never with arrogance and harshness. But I neglected to focus on the other part of Paul’s phrase: the noun and “the truth.”

Just two verses prior to that the Apostle Paul clarifies that the goal of building up the body of Christ is to attain to the unity of the faith and the knowledge of the Son of God. So the “building up” begins with people who are agents of truth. As we work together we need to look for opportunities to speak the truth in love to one another. This is how we serve and protect one another in Christ. This is how we build up one another and build unity and teamwork in our lives and work. This is how God gives grace to others through us. And as Paul summarizes in verse 4:29 this what is helpful for building others up according to their needs, that it may benefit those who listen.

Good accountability requires feedback. Yet honest feedback is hard to come by. To become more effective and fulfilled – more Christ-like – in our life and work, each of us needs a keen understanding of what other’s think and perceive of us. Direct feedback is the most efficient way for us to gather this information on ourselves and grow from it.

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Are Our Beliefs Stunting Our Businesses?

by Dave Kahle

“For my whole life, I was led to believe that we were the richest country on earth. Now, I see that we are the poorest. It’s like my whole life has been wasted.”

This comment comes from John, the 80-year old father of one of our Albanian foster children, who was visiting the USA and our home for the first time in his life. He had lived his whole life under the communist government of Albania – one of the most oppressive in the world — and was now venturing out of the country for the first time. We couldn’t help but feel for him. He had been led to believe a lie, and that belief shaped his actions and his attitudes, and organized his life. Now, at an age where there was little to be done about it, he regretted his life lived in accordance with a belief that turned out to be false.

While not nearly as poignant and heart-breaking as John’s experience, we all allow the same thing – false beliefs – to impact our thinking and therefore, our businesses and our lives.

For the past 30 years, I have served as a sales consultant, trainer, and speaker. I have worked with at least 459 businesses and served thousands of others in seminars and speaking engagements. In all of this experience in the trenches, I’ve made some observations about what it takes to build a successful, thriving business – and what hinders the growth of those businesses who have the potential for great things, but languish in mediocrity.

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Painful Events, Stories and Company Culture

by Dave Kahle

Stories can be powerful tools to shape behavior and dramatically communicate expectations. Wise executives continually seek for opportunities to capture and then relate a story that supports and illustrates the organization’s culture. If the story can be tied to a piece of physical support, then it’s even better. Here’s an example.

In the days before email, we had a marketing program that consisted of developing an individualized prescription for a series of marketing letters for each prospect we encountered. We would customize and send these monthly.  Thus, one prospect would get a series of letters based on the size and type of his business, and another prospect would get a different series. This was the backbone of our marketing effort, and we produced hundreds of customized, first-class letters each week.

For reasons that I can’t remember, I reached into the wastebasket and retrieved a crumpled up letter. It was one of our prescription letters that had been sent back to us. There were typos and obvious errors in the first paragraph, including the incorrect spelling of the prospect’s name. The recipient had circled the errors and hand-written this message across the top: “Dave, if you can’t produce a letter without errors, how can you possibly help me?” He had mailed the letter, with his notes, back to us. Read more