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Painful Events, Stories and Company Culture

By Dave Kahle

Stories can be powerful tools to shape behavior and dramatically communicate expectations. Wise executives continually seek for opportunities to capture and then relate a story that supports and illustrates the organization’s culture. If the story can be tied to a piece of physical support, then it’s even better. Here’s an example.

In the days before email, we had a marketing program that consisted of developing an individualized prescription for a series of marketing letters for each prospect we encountered. We would customize and send these monthly.  Thus, one prospect would get a series of letters based on the size and type of his business, and another prospect would get a different series. This was the backbone of our marketing effort, and we produced hundreds of customized, first-class letters each week.

For reasons that I can’t remember, I reached into the wastebasket and retrieved a crumpled up letter. It was one of our prescription letters that had been sent back to us. There were typos and obvious errors in the first paragraph, including the incorrect spelling of the prospect’s name. The recipient had circled the errors and hand-written this message across the top: “Dave, if you can’t produce a letter without errors, how can you possibly help me?” He had mailed the letter, with his notes, back to us. Read more

Turbocam India: A Stand Against Corruption

The Beginnings

Like many small business stories, the story of Turbocam India involves the spark of opportunity, mixed in with a great deal of perseverance and one or two major breakthroughs that have set the course of the company. But perhaps the most important ingredient of all has been a firmly held belief from its inception that Turbocam was to be a ‘Kingdom company’, existing as a business for the purpose of honouring God.

Turbocam International was founded by Indian Marian Noronha in New Hampshire, USA in 1985. Turbocam’s core business revolves around manufacturing specialised machine parts for turbines and turbochargers, using sophisticated software to machine very high-precision, delicately balanced parts. Right from its earliest days Marian envisioned the company would be used in the service of God. The ideas of creating jobs and generating wealth, supporting Christian service and manufacturing high quality turbo machinery products have all been integral to the mission of the company from the beginning. Read more

The Business is the Mission? A Story from History

By Robert McArthur

The Year: 1758

The Month: April

The Situation: Sending thirty cash-strapped Moravian Missionaries to Suriname

Additional Requirements: a shipment of stripped linen; and one Moravian, Jonas Paul Weiss, to do some hard thinking on economic activities in missions, to articulate and pioneer this way of doing missions.

Long Term Results: Over two centuries of successful missionary commerce.

The Story: For the experienced businessman, Weiss, business offered as many opportunities for Christian witness as for profit. [1] His business brain and passionate missionary heart thus laid the foundation for what is now two centuries of missionary commerce.

It was however Sarasin, from another likeminded mission, The Basel Evangelical Mission Society who, in a letter to India in 1854, articulated best the principles of this ‘missionary commerce’ when he wrote:

“The Business arm of the Mission is not just an aid to missions but it is the mission itself

  • a mission not through preaching but through the power of example
  • a mission of revealing Christianity in practical life situations
  • a mission doing everything possible to make godliness visible
  • a mission that shows Christianity to have promise not only for the life to come but also for this life.” [2]

Read more

The Power of a Story: Orality in Business

By Howard Partridge

While attending a very high level, exclusive leadership training, we were taken to the largest independent advertising agency in the U.S.

We were taken on a tour of the massive, modern office space inhabited by over 700 employees that included a gym that would rival any local health club, nap rooms, and most importantly the large, open stairwell that connected all the floors of this modern building.

The stairwell is the one and only place that all 760 team members can all be together. There is a catwalk that is prominently suspended in the middle of the open stairwell where the company news is shared. This is where potential clients are brought to be introduced, it’s where the good and the bad is shared. And, this is where stories are told.

In order to effectively tour the company, our group of about a hundred was broken into small groups of ten people. A staff member named Emily led our tour. She told story after story about their culture, why they do what they do, and why it was important. I was impressed that she was so passionate about the stories, the culture and the meaning behind everything they do. Read more

Two Company Leaders Look Back: Financial Planning Highs and Lows

When we have a major decision to make, we often ask those around us for input. Sometimes we follow that advice and other times we don’t. Occasionally we might look back and wish we had followed the advice we received from others. Hindsight is a beautiful thing!

Drawing on the wisdom of others can be helpful and the benefit of hindsight is illuminating. With those two things in mind, we asked a couple of well established BAM leaders for their advice about financial planning. We asked them to share what has been fruitful and has enabled them to grow companies that are doing well. We also asked them to share the lessons they’ve learned the hard way and what they would do differently in hindsight.

Hospitality Company 

Company A is a Hospitality company with 125 employees, it has two owners and was established 12 years ago.

What financial planning have you done to grow your company to the place it is today?

The growth of our company over the past five years has been quite substantial. We have seen our revenue increase 475%, and our earnings grow 540%. Though our financial planning was not the driver of that growth, it was certainly the foundation. Without the steps we have learned and taken over the years, we would not have been able to facilitate the amazing growth we have seen.  Read more

8 Ways to Strengthen Marriage and Family Relationships: BAM Practitioner Tips

Those who have a family and run a BAM company will have already experienced the challenges and stresses in one spilling over into the other! Threats to the healthy functioning of family life can end up becoming threats to the health of the business, and vice versa.

To close this BAM Endurance series, we are sharing insights from 12 married BAM practitioners. In Part 1 read about the 3 greatest challenges to marriage and family life these BAMers have faced while running a company.

In Part 2, we offer 8 ways to strengthen marriage and family relationships that these BAM practitioners share from their own experiences:

8 Ways to Strengthen Marriage and Family Relationships

1. Get your priorities straight

At the foundations, are you putting the first things first in your life? BAM practitioners shared that having the right foundation for decision making – shaped by the word of God, and wise advice – led them to making better choices about how they spent their time.

The biggest lesson I’ve learned is that I own the business, the business doesn’t own me. If I value family time I need to structure my business in such a way that it allows me to spend time with them. There will always be busy periods at work but if I’m always working 14 hour days I’m not doing a good job structuring things. I love the classic business book, The E-Myth which is a great reminder that I need to be working “on” the business not “in” the business. It is possible to build a business the suits the lifestyle I want to live but it takes intentional planning, strategizing and structuring. – Peter, Nepal

There are certain habits I’ve leaned on over the years and one of them is reading the Word of God. While the entirety of God’s Word, through direct reading as well as through exposition by preachers, has been helpful in guiding my thoughts and actions, I have benefitted the most from reading Psalms, Proverbs and Ecclesiastes. These books of the Bible have helped me to recognize what is most important in life and to let go of things that are not fundamental to my identity and purpose in life. – John, India/USA Read more

The 3 Greatest Challenges to Marriage and Family Life: BAM Practitioner Stories

Some BAM practitioners are married. Some are married to their business partners! Some BAMers have children. Others don’t. The shape and size of our families – and our companies – varies tremendously. Those who have a family and run a BAM company will have already experienced the challenges and stresses in one spilling over into the other! Threats to the healthy functioning of family life can end up becoming threats to the health of the business, and vice versa.

As we close this BAM Endurance series, we share insights from 12 married BAMers on the three greatest challenges to marriage and family life they face while running a company.

In Part 2, we offer 8 ways to strengthen marriage and family relationships that these BAM practitioners have shared from their own experiences.

The 3 Greatest Challenges to Marriage and Family Life

Of all the challenges to health marriage and family relationships that the 12 BAMers shared, they essentially boil down to one of three main issues:

1. Time management and stress build up

2. Blurred lines between business and home

3. Lack of understanding and support

1. Time Management and Stress Build Up

The sheer scale of the task and the responsibilities of the business can easily overtake family priorities. Running a business can become all consuming and erode time that should be spent with family. For those who work together, this problem may be exasperated if you both enjoy working hard and end up with a lack of balance between work and family-focused time. In the short-term there may be seasons where the pressures of the business mean working longer hours. However, if this is allowed to become a long-term pattern, a build up of personal and relational stress will become a threat to healthy marriage and family relationships – and ultimately the business itself. Read more

The Ingredients for a Healthy Business Team Part 2: Best Practices

‘Team troubles’ were one of the top 4 reasons BAM mentors gave for practitioners giving up and going home. The ability to build effective teams and work through difficult team dynamics is therefore crucial for the sustainability of BAM companies. In this interview, we talk to Luke, a BAM business owner living in the Middle East, about his business story and what ingredients make for healthy business teams.

Read Part 1: Business Story

What general principles do you have for any company team for building healthy team relationships?

As soon as you want to build a scalable business the business team becomes super-important. The essence of a successful business is in the team, rather than the individual. To grow you need to be able to manage the business as a team, you need to be able to be on the same page.

I think at the heart of healthy team relationships there is good communication and honesty. These build trust, they reduce the sense of isolation, and they bring unity and agreement on strategy. This is particularly important for teams in multiple locations when there is a high risk of feeling isolated or misunderstood.

Honesty is crucial. Getting to the right level of honesty to enable the team to be most effective can be painful and humbling. Sometimes I don’t want to share when things go wrong, or it’s not looking as good as I hoped. Pride can lead us to partial honesty. I am talking about the temptation to overplay a lead or exaggerate about a potential client because you want to look good. However, partial honesty seriously reduces the ability of the team to manage the business, because they don’t have a clear enough picture of what’s going on. Read more

The Ingredients for a Healthy Business Team Part 1: Business Story

‘Team troubles’ were one of the top 4 reasons BAM mentors gave for practitioners giving up and going home. The ability to build effective teams and work through difficult team dynamics is therefore crucial for the sustainability of BAM companies. In this interview, we talk to Luke, a BAM business owner living in the Middle East, about his business story and what ingredients make for healthy business teams.

Luke, you have a company in the Middle East that offers corporate team building experiences. What lead you into that business?

My professional background is in engineering and engineering requires a high degree of collaboration. There is a strong need to work in effective teams. Then early on in my career, I worked on some projects in the Middle East that got me interested in the dynamics of business and recognising how companies create employment and other benefits for communities.

Over 20 years ago, we got involved in youth ministry with a mission organisation. As part of their training, this mission uses a very intensive week-long personal and team building exercise. Trainees are put under extreme pressure to see how they cope in a team situation. Our experience with that opened my eyes further to the need for healthy team dynamics. Mission workers spend months, maybe years, preparing to go overseas, but if their team falls apart, they may have to come home.

I realised I’d had years of training as an engineer and I didn’t just want to give all that away. I was learning lessons about effective teams myself and becoming motivated to help others be effective. Alongside that, I felt drawn to do business at a heart level. So I had a sense of calling to business, but  it was also becoming a personal passion. I was praying and asking God, “What should I do, youth ministry with this mission organisation or business and engineering?” When God spoke he said, “It’s AND, not OR – do both.” Read more

So What Shall We Do Tomorrow? How We Have Endured

One day down

Sleep deprived, stressed, hiding in the office to cry, then pulling it together and working hard physically, attempting to speak a foreign language, smiling at potential customers, doing everything for the first time, from start to finish, from nerve-wracking open to exhausted and exuberant close. We did it! There was cash in the drawer to prove it. Success!!! We made it through… Day one.

We arrived home near midnight, our three small boys in tow. As we straggled through the door, my husband turned to me and said, “So what shall we do tomorrow?”

I stopped. I stared at him. Then I’m pretty sure I laughed. Barely.

All the focus for years and months had been to start a business. Now it was started. We were worn out, but the real work had just begun.

Later we learned that starting a business is like having a baby. In so many ways. One moment it appears unbelievably fragile. The next moment it’s screaming its lungs out in a show of robust strength. Helpless. Demanding. Exceedingly needy!

There was one American woman who understood this business-baby analogy before we did. She visited us the first day at the shop, congratulated us, and gave us a lasagne. Read more

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