By Dave Kahle
In a previous post, I wrote that qualities of character in the CEO were a more important indicator of business success than the business model. In this following series of posts, I’m going to share those qualities that I believe mark a great business leader.
Leadership Character Trait #4: An Unwavering Self-control
Specifically, that means that one exhibits the ability to control emotions, and to moderate words and actions. It has both a positive and a negative element to it. Let’s unpack this.
When it comes to controlling emotions, it means that you don’t let a flash of negative emotions erupt and produce negative results. For example, one of your customers may make a disparaging remark about your company, or one of your employees is late for the third time this week. Your natural tendency is to get irritated and defensive and let that emotion out in a way that may damage the relationship permanently. That’s a lack of self-control. On the other hand, if you catch yourself, take a deep breath, and choose your words and your reaction mind-fully, you are acting with self-control.
Not only do we need to control our negative emotions, but we need to proactively and intentionally spread positive emotions. The classic book, The One Minute Manager, builds the case for walking around, finding something that your employees are doing well, and praising them for it. In other words, intentionally and willfully developing the habit of praising specific actions and thereby spreading positive emotions. Read more