Posts

Three Female BAM Owners Tell Us Their HR Stories

Three female BAM owners share their Human Resource stories from around the world – from Mongolia to Turkey to Puerto Rico! People issues can make or break a BAM company. Listen in to these real-life experiences.

hospitalityJulia in Mongolia – Hospitality Industry

Keeping staff steady has been a major challenge! We have had a 10 year saga of people leaving just when we have them trained or half trained. We have also had struggles with people who don’t show up for work, some legitimate, some not. Many have had pressure from family to get work elsewhere for a better salary. This is understandable as many of my workers, mostly young people aged 19-24, are the only providers for their families, parents, and siblings. But what I don’t understand is why they often quit before they find another job!

On the other hand, we have had a pretty good success rate building staff loyalty by setting up flexible schedules that were doable for mothers and students. We have tried to prioritize strong families and build staff schedules that are hand-tailored to their needs. They stay on because no other business takes these things into consideration. We have built very loyal workers from this. Read more

The Risk of Making Assumptions When Hiring Christians

By Jim Nelson

Making the right hiring decisions is crucial to a company’s well-being. From a BAM company perspective, I have sought to hire local Christians to work for me. By our shared faith, we can understand each other better and seek Kingdom values in the company and surrounding community. If proper research, interviewing and trust building is cut short, the consequences I have experienced have been less than ideal. Here are a few stories of lessons I learned in hiring Christians to work for my business.

Caught Off-Gaurd

In 1999, I had a chance to open an office in a new business area. An older Chinese Christian recommended I hire Zhang, a Chinese Christian who could speak the local dialect. I interviewed him on his business thinking and agreed to let him manage the office. I felt the older Chinese Christian who recommended him knew about his faith, so I did not bring up the topic during the interview.

Zhang then hired two local Christians to join the team. I learned that the local Christians he hired did not own Bibles so we eagerly provided them. We assumed all were Christian and ethical to run the business. The business soon had trouble and I realized that Zhang could not be trusted. We found he had stolen a few hundred dollars. I let him go.

Read more

10 Critical Human Resource Challenges in Business as Mission

We asked 25 BAM Practitioners one simple question:

What have been the most important HR issues in your BAM business experience?

Here are the Top 10 issues that they mentioned the most:

 

1. Finding the complete package

Recruiting and hiring people with the right mix of business skills, character formation and mission-motivation.

The biggest issue is finding employees who are followers of Christ and have the skillset required for the job. I usually run into people who have one or the other of these two qualifications, but seldom have both. – Joseph, India

2. Cultural differences

Dealing with different cultural norms between expat staff or business owners and national staff, that significantly impacts the business operations.

It can be tough to implement systems and policies with people who believe all standards can be moderated or ignored. Learning employees’ real opinions in a high context language group is a challenge, where it is a cultural norm to say only what is expected or desired. – Robert, Turkey

3. Disappointment over Christian staff

Finding that Christians hired into the company do not have the right work ethic, competencies or even expected moral standards.  Read more

Am I a Business Builder or Entrepreneur? Identifying Your Place in a BAM Team

by Peter Shaukat

Business as mission is communitarian and team-oriented, not individualistic. Beyond considering the individual characteristics that BAMers need, I would then ask, “What does the business team need to have in their overall profile?”

I think of the business team in a matrix model. One axis maps character, competence and charisma. Along the other axis is the type of person or skill needed. Those types would range right from the entrepreneur, along to managers and business professionals, and then those professionals with technical or specialist skills that the business needs.

Entrepreneurs and business builders

When you start out in business you are doing everything. Theoretically that is flawed, but it’s the reality in a brand new startup. You are not going to have perfection in your team and all the right people in the various roles from day one. But you want to move along a dynamic pathway, to break out those functions into different roles as quickly as possible.

If you are going to do business as mission well, the business needs more than one person with a good idea. You can’t start a BAM company without an entrepreneur, but likewise, you can’t continue a BAM company with only an entrepreneur! Almost as soon as the company starts you are going to need other kinds of people, ‘business builders’. Read more

Three Stories: How BAM Goals and People Goals Fit Together

We asked company leaders to share how their goals as a BAM company fit with their goals for their people, and how that influenced their business planning and development.

Three BAM practitioners share from very different industries on how their strategy for their staff connects with their overall strategy to be a Kingdom-focused company.

IT Company in South Asia

We work hard to manage expectations upfront that the company exists only because of Jesus and has been dedicated to bringing glory to God. So 100% of our staff are aware of our high level BAM goals in that sense, but mostly just the around 15% of believers connect fully. The other 85% connect to our Kingdom goals of renewing our industry, providing meaningful work, raising up leaders worth following, and so on.

We spent years passionately praying for, discussing and trying to understand God’s purpose for the business. Saying that a business exists to make money is like saying I exist to breathe oxygen and keep blood flowing through my body to stay alive. We all have a purpose and calling as individuals and I believe we do as businesses as well.

We continue to seek and refine our purpose. It is an evolving thing with God revealing new layers and aspects, again, just like us as individuals. So in our early startup phase we spent an absurd amount of time navel-gazing, trying to understand the “WHY” and our employees saw this and see it today. They know they are a part of something bigger than themselves. Most of them acknowledge that Jesus is an important part of the company even if they don’t agree or like that. They know we don’t have it all figured out and fail often. But they have seen the process of us passionately seeking God, doing our best to follow God and simply asking them to, “Follow us as we follow Jesus”. Read more

Interview with Two Business Leaders: Developing People in Your Company

Dream with me. You opened your business two years ago. Your cash flow situation is simply amazing. Clients are knocking down your door to give you business. The surrounding community is praising your efforts in meeting their felt needs. Local leaders see your business as an asset to the city. You have plenty of time to put your feet up due to your amazing staff. You have all the right people doing all the right jobs.

OK, now you can wake up. That was just a dream! It’s actually pretty much every business owner’s dream.

How do you begin to make that dream a reality? Whether you are a new business owner beginning to write your plan, or a seasoned BAMer re-evaluating your plans, don’t forget to include ‘people development’. Your people are potentially the most valuable asset you have.

Jim Collins famously wrote about making sure you have “the right people on the bus“. While this is absolutely true, I believe, having a plan to further develop those people is also critical. With a focused people development plan some of your “right” people will become even more “right” – more than you could have imagined.

We interviewed two business leaders to find out about their approach to people development. We asked them each the same three questions about how they intentionality grow their people and what they have learned about staff development. Read more

Hiring: What to Think About at the Business Planning Stage

by David Skews

An organisation may consider many things as of particular value to their business – such as, reputation, market exposure, industry leadership, intellectual property etc – but the one thing on which all of these depend is top quality staff.

Whether one or many people, your team have the potential to make or break your business. Consequently, identifying, recruiting and retaining the best people is a top priority as soon as a business begins to grow beyond a one-man band.

Many businesses are started by just one person with the drive and enthusiasm to grow the business. Invariably those people also possess other business skills, but never every skill that is needed. Consequently, brutally honest self-assessment is needed to identify significant shortcomings, which will then help in deciding the additional skills needed.

Such self assessment will inevitably require input from other trusted and respected people. Some shortcomings are best addressed by outsourcing tasks, which can be a lot less hassle than employing people directly. However, eventually, it becomes necessary to actually hire people to fill the gaps.

When hiring, it’s good to have some firm priorities in mind before interviewing. For example, integrity should always be at the top of the list. The most experienced and capable candidate will become a serious liability if they cannot be trusted. Absolute integrity can never be guaranteed but it should be a primary aim. Read more

A Mentor Writes on People Planning: Building Your Team

by Mike Baer

There is no more important decision you will make in your BAM startup than the formation of your team. Actually, it’s several decisions rolled into one: Who? What? When? How?

Who? By this I mean simply hire the best and never settle. Many BAMers hire those most in need, buddies, fellow missionaries, etc. only to find out that they’ve loaded up their ship with deadwood. In such cases, failure is almost certain. Hire the most qualified people (technically and spiritually) as you can.

What? Over time there will be standard, key functions you will need. You will need a solid financial manager/CFO type. You will need a solid operations manager/COO type. You will need a solid sales/CSO type. And, of course you will need the people to actually do the work of the work—the store clerks, the factory employees, the computer programmers, etc.

When? My rule of thumb is to hire as few as possible while still getting the work done. Over-staffing is a path to disaster. In your business plan you will have at least three phases of staffing:

Phase 1: the absolute minimum necessary to open your doors. Who and how many will it take to make your first widget or serve your first cup of coffee? Read more

What Makes a BAMer? Identifying and Deploying the Right People for BAM Companies

AND THE AWARD GOES TO...

Our goal is to provide the BAM Community with the best content and resources available. As we wrap up the spring and head into summer we are highlighting various articles and resources which have stood out above the rest. Below is the “Editor’s Pick” for the summer of 2016.

Please enjoy and thanks for following!

Interview with Peter Shaukat

With 15 years of experience recruiting for, mentoring, and investing in BAM companies all over the Arab world and Asia, Peter has a unique perspective into Human Resources for business as mission. We asked him to share his insights on recruitment and hiring for BAM companies.

What skills are BAM companies typically looking for?

Virtually any! Management skills in various business disciplines are needed. Those with good financial management skills and experience are almost always in short supply. While bookkeepers can often be found aplenty, ‘Chief Financial Officer’ type skills are another matter. Founding entrepreneurs often lack the business building skills and experience of general management of the sort that a COO or CAO brings to the table.

Marketing and/or especially sales skills and experience are highly sought after. Often an SME-sized BAM company will have some national talent on this, but to trade well internationally they require those with expat credentials for (at least perceived) credibility, access to networks, and marketing/sales channels, etc. These are often in short supply.

BAM businesses often need specific technical and/or professional skill-sets which are particular to the business in question. For example, an environmental consulting company to the textile industry in Bangladesh needs experienced chemical, industrial or systems engineers, while a civil engineering company in Pakistan will be looking for a civil or mechanical engineer or architect. An educational business in Yemen looks for qualified teachers or other education specialists whereas an agribusiness in Iraq requires an agronomist, and so on. Read more