city

Lessons from the Edge: Human Resources

Insights from a BAM Practitioner

‘Julia’ has been a business owner in Mongolia for 12 years.

Investing in people is challenging, but worth it
My husband likes to quote his habitat for humanity friend on this: “It is easy to build houses and so hard to build people”. Houses stay put where you build them and people are always changing – but the costly things are the precious ones. I have tried to be somewhat friendly with my employees and try to model respect, servant leadership, and creating a healthy work environment. I have also had to balance that by being firm in my approach and following up with consequences. Finding a healthy balance between respect and the friend who is the boss has been a key. Some of our oldest, most mature workers, have come back to me years later and thanked me for this model that they now understand but didn’t when they first worked for us.

Tread carefully with strongly held cultural-values
We’ve had lots of problems with staff not wanting to report to younger colleagues, or do certain jobs, because of their status in the culture. I used to think it was good to push them into this to learn humility. Now I think it is more respectful of the person to work with them in this up to a point. It is only the Lord who can work humility in people. I still have to consider the good of the business but as much as possible I try to work with my employees until they are ready for more. When I find someone willing and secure enough to take on cross-status challenges, I try to reward them and treasure their maturity with more responsibility and privilege.

It’s worth paying for good talent
We always paid minimum wage until the last two years when I found an over-qualified and competent worker. I just about broke the bank to get her a somewhat acceptable salary and she was worth her weight in gold! We never have to worry about our books going in the red with her around. I have learned that when you find a good worker it is well worth it to really do all you can to take care of them. I can’t afford not to, even if it is a stretch.