We interviewed Timothy, a consultant with a mission sending organisation that has been developing a metrics tool to evaluate businesses across their organisation globally.
How did this metrics tool come about?
I work as part of a team that consults to and supports BAM-type entities across Asia and we were looking for a way to evaluate how those entities were performing and started to develop this benchmarking tool. At the same time another region was working on a similar idea and we realised that it would be far more effective to work on one tool that could be applied globally across our organisation. We want to be able to compare ‘apples to apples’ and get a better read on what is working well worldwide.
What is the tool’s purpose and how has that shaped its design?
Well first of all we wanted it to be a tool that would help business owners identify areas in which they could grow and improve. It has to serve those on the field at the sharp end of doing business so we have tried to make it straight-forward to use and informative. For instance, we have limited the number of questions practitioners have to answer so that it is not an unwieldy time-waster. The reports are laid out in a user-friendly way using various charts and formats so that areas for growth can be quickly pinpointed. It’s a tool that we’ll use when we are consulting with individual companies as a way of focusing on strengths and weaknesses. The results will be part of the ongoing conversation with the business owners, providing a framework for accountability and planning. Read more